People first.
Then we build.
BALKIndustries is the home of Christopher Balk's work: three decades of global service leadership, a community big band, and the software that keeps it running.
Three ventures, one way of working.
Each one starts with people: the support teams, the musicians, and the volunteers who keep a band on the road.
Christopher Balk
Director of Global Service Delivery & Support. Builds and scales 24x7, follow-the-sun support organizations that people are proud to work in.
- Global support operations & ITIL service management
- Talent development & workforce planning
- ITSM automation, analytics & dashboards
Depot Town Big Band
Celebrating the Swing Era, past and present. A Ypsilanti nonprofit bringing swing, jazz, and the Great American Songbook to Southeast Michigan.
- From Glenn Miller and Count Basie to Gordon Goodwin
- Full, medium, and small band configurations
- Weddings, festivals, fundraisers & corporate events
BandHub
Band management built by a bandleader. An affordable home for running a community ensemble, without the costly subscription.
- Rosters, members & board management
- Gigs, rehearsals & communications
- A full big band repertoire library
People. Process. Technology. In that order.
The same principle runs a global support desk, a 19-piece big band, and a software product.
People
Develop the people who deliver the work and the work improves. Every interaction is the face of the organization.
Process
Clear, repeatable ways of working, so teams and volunteers can focus on what they do best.
Technology
Tools that serve the people and the process, and never the other way around.
"Develop the people who deliver it, and the service improves."Christopher Balk
Let's build something good.
Hiring for service leadership, booking a big band, or looking for a better way to run your ensemble? Start here.